Here's all you need to get started and begin enjoying Maven's proactive pet care!

Inside your kit you have:

• a collar
• a tracker
• a home station
• charging cords
• plugs

Just follow these easy steps to get up and running:

1. Charge the collar and plug in the home station.
   1. Charging the collar is quick and simple and we include the cords and plugs (North American plug). It only takes about an hour to charge the collar and that’s for a 2 week charge!
   2. The home station stays plugged in so that the data from the collar gets saved.
2. Download the app while you’re waiting for the collar to charge.
   1. iOS app only. Use your login you created while checking out.
3. Setup your devices.
   1. Connect your home station to your wifi.
   2. Pair your collar with your home station.
4. Adjust the collar to your pet
   1. Add the tracker to your collar.
   2. Make sure the tracker’s charging port is facing towards the pet’s tail.
   3. Adjust the collar so it fits comfortably against your pet’s neck. Make sure it’s not too tight.

What’s included in your membership:

All options include access to the whole 24/7 Maven proactive pet care experience!

• Maven Kit (valued at $225):
  • Collar
  • Tracker
  • Home station
  • Cords and plugs
• App access (valued at $50/month):
  • Insights into your pet’s health
  • Medication reminders
  • Behavior and activity tracking
  • Sleep tracking
  • And more
• 24/7 vet access which can cover:
  • routine consults ($50 to $250)
  • emergency consults ($250 if no intervention is needed)
  • diet plans (valued at $500 plus follow-ups)
  • behavior training plans (between $150-$250 per session)
  • illness and disease consults
  • medication advice
  • And more!

How to cancel your membership:

• Contact our support team [email protected] requesting the cancellation of your membership (at least 5 days before the next monthly payment is due).
• We cancel your membership and send you a pre-paid return label.
• Return the kit within 15 calendar days.
• Once we receive your kit, we check to see if it’s still usable - if it is great! No charge! If it’s broken or parts are missing, we charge retail value (up to $225).

The cost of your Maven membership depends on the number of pets covered and your plan!

We have three easy plans for your convenience. Get 20% off (and more) for plans with 2+ pets.

Total cost per plan:

We put a temporary hold on your card when you checkout and then the subscription starts on the day you activate your equipment OR 20 days after you order.

Yes, you need an active membership to get vet care.

Right away! You can start talking with your Maven vet by signing up for your membership plan! Just download the Maven iOS app, log in using the credentials you selected during the checkout process, and your Maven vet will be immediately at your disposal!

Not at this time! We actually started as a pet GPS tracker company but we wanted to have a greater impact on improving fur babies’ lives and their pet parents! Which is why Maven was born.

Yes, the Maven collar is perfectly safe for your pet! The sensor emits no harmful radio waves and the collar was designed to be worn comfortably. Also, we have certified our devices according to FCC directives, so they're fully compliant with the regulations.

And yes, the cat version of the Maven collar does include a breakaway mechanism for your feline's safety!

Please note that, like most dog collars available, the dog versions of the Maven collar do not have a breakaway system.